Privacy Policy

Arctic Fever ("Arctic Fever," "we," "us") respects your privacy and is committed to protecting the personal data you share with us. This policy explains what we collect, why, how we use it, and the rights you have over your information, and it is issued in accordance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, "LFPDPPP") and its regulations. The party responsible for your personal data is Arctic Fever, located at [full address], San Pedro Garza García, Nuevo León, Mexico. For any question about this policy or your data, you can reach us at [privacy@arcticfever.co].

We collect your personal data mainly through the forms on our website and through your activity while browsing it. Aside from the limited information strictly necessary to operate the site, providing us with your data is voluntary, and declining to do so will not cause you any major disadvantage—though it may limit access to certain features. If you share personal data belonging to someone else, it is your responsibility to confirm that person has authorized you to do so and is aware of this policy. As a rule we do not collect sensitive data through the website; if we ever need to, we will do so only in line with legal requirements and with your consent.

What we collect

Through the forms and normal use of our website, we may collect identification data such as your name, email address, telephone number, company, and city or country, along with anything you choose to include in a message. We also collect browsing data such as your IP address, browser type, operating system, the pages you visit, and the date and time of access, together with anonymous behavioral data about how the site is used. When you apply to work with us or reach out about a project, we may collect professional data such as your background, experience, portfolio, or CV.

You agree to provide accurate and up-to-date information. Some data is required to use specific features—for example, we need your email address to send you anything you've asked to receive—and refusing to provide it may limit those features. Beyond those cases, you are free to share as much or as little as you like.

When you browse our website we use cookies and similar technologies stored in your browser. Cookies let us recognize your browser and remember information for as long as the cookie is valid. Strictly necessary cookies keep the site working, secure, and easy to navigate, and cannot be disabled. Functional cookies remember your preferences to improve your experience; the information they collect is anonymous and does not identify you. Analytics cookies generate anonymous statistics that help us understand how the site is used and make it better. Social media cookies may be set when you use a sharing button on our site—these are placed by the relevant network, which we do not control, so we encourage you to review that network's own cookie policy. All cookies other than the strictly necessary ones can be disabled.

You can manage or disable cookies through the banner shown on your first visit, or at any time through your browser settings, following the instructions provided by your browser (Chrome, Safari, Firefox, Microsoft Edge, and others).

How and why we use your data

We process the data collected through the website to handle new business and general inquiries you send through our contact forms, to review applications from people who want to work with us, and to send you our newsletter or other communications you have subscribed to. Marketing communications require your consent, and you can unsubscribe from them at any time. The legal bases for this processing are your consent, the performance of a contract or steps taken at your request before entering one, and our legitimate interests where they do not override your own rights. We will not use your data for a new, unrelated purpose without first informing you and, where required, obtaining your consent.

How long we keep it

We keep your personal data only for as long as necessary for the purposes described here and as required by law. In general, we retain client and prospect data for the duration of our relationship and for a reasonable period afterward, while recruitment data is kept for up to two years after our last contact unless you ask us to delete it sooner or you join the team. Certain records such as invoices are kept for the period required by Mexican commercial law—generally up to ten years—and data from cookies is kept for a limited period from the date of collection. Newsletter data is kept until you unsubscribe.

How we protect it

As the party responsible for your data, we commit to collecting it only for the purposes described here, putting reasonable technical and organizational measures in place to keep it secure, confidential, and available, limiting access to authorized personnel, training our team on proper data handling, and supporting you in exercising your rights. In the event of a security breach that poses a significant risk to your rights, we will notify you and the relevant authority as required by law.

Your rights (ARCO)

Under Mexican law you have the right, at any time, to access your personal data, and to request its rectification when it is inaccurate, its cancellation when you want it removed, and to oppose its use for specific purposes—together known as your ARCO rights. Where our use of your data is based on consent, you may withdraw that consent at any time. To exercise these rights, email us at [privacy@arcticfever.co] with your request and proof of identity. If you believe your rights have not been respected, you may file a complaint with the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI).

Third parties and minors

Your data is accessible only to people authorized by Arctic Fever to manage, operate, or maintain the website, and to service providers who help us run it, all of whom we require to handle your data in line with this policy and applicable law. Our website is not intended for minors under 16; if we collect data on a minor under 16, their legal guardian must give prior consent.

Changes to this policy

We may update this policy from time to time, particularly to reflect changes in the law, and will inform you of any significant changes.

Last updated: [date].